DU is one of the leading telecom operators in the UAE and offers many services, such as mobile and internet. This can be really hard to remember, particularly if you got the mobile number for the first time, say, for a new DU SIM user. This guide will help you get your SIM packet back quickly if you have lost it or just forgotten the number.
How do I check my Du number if I am a tourist using Visitor Du Sim or a resident with a Prepaid or postpaid plan? You can easily do it with any of these methods.
How to Check DU Number in UAE
Here are some methods to check the DU number in UAE.
Dial *116#
It is the simplest way to get your DU number.
- Dial *116# and press the call button.
- Your DU number will appear on the screen instantly.
This method will work for all mobile phones, even feature phones with keypads.
Via DU App
If you have the DU app, you can get your number out of your account.
- Download the DU App from the Apple Store or Google Play Store.
- Log in to your DU account.
- Go to My Account > Overview to see your number
Creating a DU account when buying a new SIM is highly recommended to access your account information easily.
Via DU SIM Packet
The number of a new DU SIM is printed on the SIM packet.
- Check the number by side with the SIM and PUK code.
- If you still have the packet, you will find your number on that paper.
- Take a photo of the packet for future reference.
Via Activation SMS or Receipt
When you turn on your new DU SIM, you normally receive an SMS saying you are activated and providing your number.
- Find the DU activation message.
- You can also find it on the receipt you received from the purchase of your SIM, as it may have your number on it.
Via SMS to 1355
To get your number, you can send a free SMS.
- Open your messaging app.
- Type “NUMBER” in a new message.
- Send it to 1355.
- DU will reply to you with your mobile number.
Via TDRA Portal
If you have opted into the telecoms services database of SIMs, the TDRA (Telecommunications and Digital Government Regulatory Authority) portal lets you view all SIMs registered under your Emirates ID.
- Visit the TDRA Portal.
- Log in using your Emirates ID or UAE Pass.
- Go to “Hesabati” under “Our Initiatives” to view all registered SIM numbers.
FAQs
What if I do not have a DU account for app?
To create a DU account, use your SIM details or your Emirates ID. But if you don’t have an account yet, dial *116#.
Is the TDRA portal free to use?
Yes, the Hesabati feature on this TDRA Portal allows you to view all SIMs registered to your Emirates ID for free.
What if I have lost my SIM packet?
You can use the USSD code *116# and send an SMS on 1355 or the DU App.
