Call centres play an important role in providing exceptional customer support and service. As the first point of contact for customers, call centres are responsible for managing inquiries, complaints, sales, and other issues.
With the growth of businesses in Islamabad, there is an increasing demand for skilled call centres that can deliver prompt, courteous, and effective support.
With rising consumer awareness and expectations, customer service has become a key differentiator between companies in Islamabad. Businesses realize that good customer support translates to higher customer satisfaction, loyalty, and potential revenue growth
5 Top Call Centres in Islamabad
Atlantis BPO Solutions
Atlantis BPO Solutions is a renowned name in Islamabad’s call centre industry. Located in the prime location of Software Technology Park I-9/3, the company specializes in customer experience, software development, and marketing services.
With a diligent focus on all aspects of customer engagement, Atlantis BPO Solutions develops effective acquisition, omnichannel support, and retention strategies for clients across diverse sectors.
Services offered by Atlantis BPO Solutions
The comprehensive range of services offered by Atlantis BPO Solutions includes branding, lead generation, marketing, interpretation services, customer support, data entry, and more.
The company has a proven track record of enabling businesses to enhance brand loyalty and achieve long-term success through its innovative omnichannel platforms and customer-centric approach.
Why Atlantis BPO Stands Out in Islamabad’s Market
Atlantis BPO Solutions is a leading call centre in Islamabad due to its focus on client requirements, use of the latest technologies, and commitment to service quality.
The company’s diligent and expert workforce ensures optimal customer experiences that drive growth and sustainability for clients in a dynamic global business landscape.
Call Box BPO (CBB)
With over 16 years of experience, Call Box BPO (CBB) is a reputable call centre providing exceptional outbound services to clients in the USA, Canada, and UK.
Headquartered in Islamabad’s commercial hub of the Blue Area, CBB offers custom business process outsourcing solutions focused on accelerating revenue, enhancing capabilities, and elevating customer delight.
Services Offered by CBB
CBB’s expansive portfolio encompasses interpretation, inbound/outbound call support, B2B assistance, telemarketing, data entry, and more.
Their certified methodologies aligned with ISO standards demonstrate a commitment to performance excellence across services.
Clients can also benefit from CBB’s robust infrastructure, the latest call centre technologies, and stringent security protocols.
Why CBB Stands Out in Islamabad’s Market
By bringing together skilled management graduates, analysts, and domain experts under one roof, CBB ensures exceptional quality and absolute confidentiality for clients.
Their 24/7 availability and multi-lingual language support make CBB a reliable partner for call centre outsourcing needs.
Ibex Islamabad
Ibex Islamabad has emerged as a leading next-generation CX outsourcing provider for startups, growth-stage companies, and enterprises worldwide.
Strategically based in I-10, Islamabad, the company delivers elite customer experiences through interconnected strategies focused on acquisition, service, and support across every stage of the consumer lifecycle.
Services Offered by Ibex Islamabad
With expertise spanning digital marketing, customer touchpoints, social media engagement, and beyond, Ibex Islamabad offers highly tailored CX programs to clients.
This includes search/social advertising, conversion optimization, omnichannel issue resolution, customer outreach across channels, real-time social media monitoring, and more.
How Ibex Islamabad Stands Out
What makes Ibex Islamabad a disruptive force in Islamabad’s landscape is its next-gen synthesis of cutting-edge technology, capable talent, and specialized knowledge for every industry.
Businesses can thus leverage Ibex’s flexible and scalable CX services to drive personalized engagement across touchpoints.
Mars BPO
Established in 2013 near Islamabad’s IJP metro station, Mars BPO has rapidly grown into a leading name in digital advertising and customer relationship management.
With monthly outreach to 300+ million audiences, this dynamic company helps clients achieve sales goals and effectively connect with target consumers.
Services offered by Mars BPO
Mars BPO’s core competencies include contact center solutions, IT services, lead generation, and more. Their suite of customer-centric and digital enablement services assists businesses in building online presence, nurturing consumer relationships, and capturing high-value leads through outcome-focused strategies.
Why Choose Mars BPO?
Powered by knowledgeable professionals and robust infrastructure, Mars BPO ensures 24/7, multilingual support for seamless customer interactions.
Companies can thus leverage Mars BPO’s expertise to drive communication, achieve key performance indicators, and gain a competitive edge.
Touchstone Communications
With 20+ years of excellence, Touchstone Communications has become an established name for high-quality contact center and BPO solutions catering to global companies.
Strategically headquartered in Islamabad’s commercial hub of F-5, the company offers a transformative career journey to talented professionals seeking personal and professional advancement.
Services offered by Touchstone Communications
Touchstone Communications delivers exceptional results to international clients through AI-enabled offerings like customer service, software proficiencies, accent neutralization, data-driven analytics, and more.
The company’s robust training methodologies and high-tech infrastructure underpin next-gen innovations.
How Touchstone Communications Stands Out
By investing in skill development and enabling exposure to major industries, Touchstone continues to shape industry leaders of tomorrow. Their enduring legacy and vision to cultivate business acumen make Touchstone a leading employer focused on empowering youth professional growth.
Conclusion
Islamabad has emerged as a regional hub for customer support and IT solutions owing to leading call centres like Atlantis BPO Solutions, Call Box BPO, Ibex Islamabad, Mars BPO, and Touchstone Communications.
These companies are driving exceptional customer experiences through cutting-edge technologies, skilled workforces, and international quality standards.
This compilation of Islamabad’s top call centres and their unique value propositions serve as a helpful guide for businesses seeking outsourcing partners.
We encourage companies to evaluate their requirements and choose the call centre best aligned to deliver personalized, quality solutions that uplift customer experiences. With outstanding providers on offer, Islamabad promises efficient, cost-effective support critical for standing out in a disruptive digital age.
