Meezan Bank has launched Meezan WhatsApp Banking. This innovative service is designed to provide both individual and business customers with easy access to many account management services without the need to visit the bank’s website or use its mobile application.
The service was developed in partnership with Infobip, a globally authorized vendor. It aims to facilitate smooth interaction between Meezan Bank and its customers, offering round-the-clock availability.
Meezan Bank customers, including those living overseas, can now instantly avail of services such as checking account balances, generating IBAN, viewing transaction history, downloading account statements, and obtaining tax certificates.
The bank’s verified business account on WhatsApp provides a trusted and verifiable channel for customers. It can be easily identified by a distinctive green badge in its chat window. The service adopts a conversational messaging model, eliminating unnecessary waiting time for customers.
Mr. Irfan Siddiqui, Founding President & CEO of Meezan Bank, expressed his enthusiasm about the initiative. He stated that the launch of Meezan WhatsApp Banking offers customers a globally recognized digital touchpoint for instant access to multiple account management services. He emphasized that this new service reinforces the bank’s commitment to delivering state-of-the-art digital solutions for its customers.
Mr. Faiz ur Rehman, Group Head of Information Technology at Meezan Bank, also shared his views on the new service. He said that Meezan WhatsApp banking will help the bank serve its customers through one of the most commonly used social media apps worldwide.
He highlighted the high compatibility and acceptance of WhatsApp services around the world, which has given the bank leverage to customize communications as per customer profiles. Importantly, he noted that the utilization of this service incurs no charges for customers. To initiate a conversation with the bank, customers simply need to send a message to 111-331-331.
This move by Meezan Bank is a significant step towards enhancing customer experience and convenience in the digital age.
