How to File and Track a RERA Rental Dispute with RDC Dubai

The Real Estate Regulatory Agency (RERA) oversees the rental market in Dubai and aims to ensure fair practices between landlords and tenants. RERA established the Rental Dispute Centre (RDC) to provide a simple process for resolving rental disputes through mediation.

When a rental dispute arises that cannot be resolved directly between the landlord and tenant, either party can file a case with the RDC. The RDC will review the complaint, gather evidence from both sides and bring the parties together for a mediation session to find a mutually agreeable solution.

The rental dispute process through RDC aims to be fast, fair, and avoid costly legal proceedings. However, both landlords and tenants need to understand their rights and responsibilities when going through the dispute resolution process.

Filing a rental dispute case through the RDC is important for several reasons:

  • It provides a cost-effective and simple way to resolve rental conflicts without going to court.
  • The RDC helps ensure landlords and tenants adhere to RERA regulations and contractual agreements.
  • It creates an official record of the dispute which can be valuable if further legal action is required.
  • The mediation and negotiation process often leads to equitable win-win solutions.
  • Tracking the dispute case provides transparency and accountability throughout the resolution process.

How to File and Track a RERA Rental Dispute with RDC Dubai

Here is the step-by-step guide on Filing and Tracking a RERA Rental Dispute with RDC Dubai

Step 1: Collect Relevant Documents

Before filing a rental dispute, it is essential to understand your rights under RERA regulations. Key regulations cover areas like:

  • Allowable rent increases
  • Required notices for contract changes or eviction
  • Landlord obligations regarding maintenance and repairs
  • Tenant responsibilities for damage or late payments

Review your original tenancy contract and the updated RERA rental index to ensure you have a strong case based on any violations of regulations.

To support your dispute filing, gather important documents like:

  • Signed tenancy contract
  • Rent payment receipts or checks
  • Correspondence with the landlord/tenant
  • Photographs or videos showing issues like property damage or disrepair
  • Police reports if applicable

The more evidence you can provide, the stronger your case will be. Organize records chronologically and be sure to make copies of all documents.

Step 2: Prepare Your Case

For complex disputes or additional support, consider consulting a real estate attorney or RERA advisor. They can provide expertise on regulations and advice on the best way to present your case.

It can also be helpful to research previous RDC cases and resolutions to better understand how similar disputes have been handled.

Craft your argument highlighting how the dispute aligns with specific RERA regulations. Organize supporting documents to easily guide the mediator through the timeline and evidence.

Focus on consistent facts rather than emotional appeals. Stick to the tangible details of the case and how the landlord or tenant violated contractual or regulatory obligations.

Prepare a concise opening statement summarizing your position. Practice presenting your case clearly and calmly to be most persuasive.

Step 3: Fil Rental Dispute with RDC Dubai

To file your dispute, visit the RDC office or submit documents online. You will need to provide:

  • Filled application form with dispute details
  • Copy of tenancy contract
  • Relevant correspondence and evidence
  • Identification documents

The RDC clerk can assist with any questions on the forms and required documents.

Pay the Required Fees

You will need to pay an administrative fee when filing the dispute, which is based on a percentage of the annual rent. For example:

  • 5% for rent less than AED 100k per year
  • 4% for rent between AED 100k-200k per year
  • 3% for rent over AED 200k per year

The clerk will confirm the required fee amount to complete the filing.

Step 4: Attend Mediation Session

During the mediation session, you will meet with the landlord/tenant and a RDC mediator. Be sure to bring all relevant documents.

Present your case just as you practiced. The mediator will also give the other party a chance to respond and present counter-evidence.

The mediator will facilitate a discussion of the issues and help both parties negotiate a fair resolution. Be open to compromise but stand firm if you have strong evidence supporting your case.

If an agreement is reached, the mediator will create a legally binding resolution document signed by both parties.

Step 5: Track Progress of Your Dispute

After filing your dispute, follow up regularly with the RDC by phone or email to check on updates and scheduled mediation dates. Be proactive in pushing your case forward.

If the other party is unresponsive or uncooperative, inform the RDC mediator right away and provide documentation.

Note any deadlines or next steps provided by the RDC mediator after the mediation session. Follow up promptly if the other party fails to comply with agreements.

Keep detailed records of all correspondence and new evidence. If the dispute fails mediation, this creates a clear record for potential legal proceedings. By diligently tracking and following up on your rental dispute filing, you can ensure progress is being made and any agreements are upheld. Do not hesitate to contact the RDC if you have any questions or concerns throughout the dispute resolution process.


Resolving rental disputes with RERA’s Rental Dispute Centre provides landlords and tenants with an efficient and fair process to settle conflicts without going to court. By understanding your rights, gathering solid evidence, filing a strong case, negotiating reasonably, and tracking progress, you can achieve an optimal outcome.

Following this comprehensive five-step process for filing and monitoring your dispute with RDC Dubai provides the best chance of reaching a positive resolution and avoiding future issues. The RDC’s mediation services can facilitate effective solutions, but both parties must engage constructively.

Rental disputes are never pleasant, but by leaning on the expertise of RDC mediators, landlords and tenants can overcome challenges and uphold RERA regulations to promote a thriving rental market in Dubai.


Shafia is dedicated to unraveling the UAE's technological advancements, innovations, and smart initiatives. Her articles shed light on the country's journey towards becoming a global tech hub.

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