Having an updated and valid mobile number linked to your Emirates ID is important for accessing many government and private services in the UAE. However, many people still have incorrect or outdated numbers linked with their national ID cards.
Your Emirates ID mobile number functions as a contact detail for many essential services. It allows government agencies and private companies to reach you directly regarding:
- Visa applications and renewals
- Healthcare services
- Banking and Financial Services
- Telecommunications accounts
- Accessing government portals and websites
- Receiving alerts and notifications
Having an outdated or wrong mobile number can prevent you from efficiently accessing these critical services. It can also lead to missed calls and messages from government agencies. By taking a few quick steps to update your registered mobile number, you can avoid many unnecessary hassles.
How to Change Your Mobile Number
Using ICP Smart Services
Follow this guide to change your mobile number using the ICP Smart Services website:
- Go to https://smartservices.ica.gov.ae and click on “Other Services” then “Personal Information”
- Select “Update Personal Information” and then “Start Service”
- Choose “Residence Visa” as the file type and “Emirates ID” as the ID type
- Enter your passport number, Emirates ID number, and email address
- Input your new mobile number in the appropriate field
- Verify the number through OTP and complete the captcha
- Review all details entered and confirm they are correct
- Make the payment of AED 150 via credit card or UAE debit card
Once complete, you will receive an SMS notification within a few business days informing you that your Emirates ID mobile number has been officially changed.
Using the UAEICP App
You can also change your mobile number directly via the UAEICP smartphone app:
- Download and log in to the UAEICP app
- Go to Public Info > Update Personal Info
- Choose Emirates ID as the ID type
- Enter your passport, Emirates ID details, and email address
- Input your new mobile number
- Verify the number through OTP
- Make the AED 150 payment via the app
The app provides you with a direct interface to manage your national ID details instantly from your phone. Just be sure to have your passport and Emirates ID card on hand when changing your mobile number.
Frequently Asked Questions (FAQs)
How do I update any other personal information on my Emirates ID?
You can visit any ICP service center in person with your original passport and Emirates ID to modify any other personal details such as your name, address, email, photo, etc. Most changes must be reported within 30 days.
Can I register a foreign number on my Emirates ID?
No, you cannot register an international mobile number on your Emirates ID. You must provide a valid UAE mobile number that you regularly use to ensure easy verification and access to services.
How much does it cost to update my mobile number?
Changing your mobile number via ICP Smart Services costs AED 150. However, you can visit select Smart Police Stations in Dubai to update it instantly for free.
How long does the update take to reflect in my ID?
The process takes approximately 2-7 working days after payment and submission of the request. You will receive an SMS notification as soon as the change is updated in your Emirates ID record.
Can I check the mobile number currently on my card?
Yes, you can check your currently registered mobile number by logging into your ICP account on the website or app and viewing your details.
