DEWA is the main utility service provider for electricity and water in Dubai. It was established in 1992 by merging the Dubai Electricity Company and Dubai Water Department. DEWA now serves over 1 million customers and has become one of the largest utility companies in the Middle East.
DEWA operates power plants, desalination plants, transmission networks, and distribution networks across Dubai. It generates, transmits, and distributes electricity and desalinated water to homes and businesses.
DEWA has played a vital role in supporting Dubai’s rapid development over the past few decades by ensuring a reliable electricity and water supply.
How to Pay Your DEWA Bill via WhatsApp in Dubai
Follow these simple steps to pay your DEWA bill via WhatsApp:
- Save DEWA’s WhatsApp number +971 56 690 0004 in your phone contacts.
- Open WhatsApp and search for the saved DEWA contact.
- Type “Hi” to initiate the conversation.
- From the menu, choose option 1 – ‘Pay Bill’.
- Enter your DEWA account number when prompted.
- Confirm your registered mobile number and email ID.
- Enter the amount you wish to pay.
- Choose your preferred payment method – credit card or debit card.
- Enter your card details and complete the payment.
- You will receive a confirmation message upon successful payment.
The process is rapid and easy. You can save your card details for even faster payments next time. You can also view your monthly bills and payment history through WhatsApp.
WhatsApp has become integral to daily life for many people. Over 2 billion people across the world use WhatsApp regularly to connect with friends, family, businesses, and more. The launch of WhatsApp Pay has now made it possible to carry out financial transactions easily through the app.
For DEWA customers, WhatsApp Pay brings unmatched flexibility and ease for paying utility bills. Some key advantages include:
- Make bill payments from home or on-the-go
- Available 24×7, unlike service centers
- Saves time spent in long queues and visits
- Simple steps completed in minutes
- Secured encryption for the safety of transactions
- Get payment receipts and updates instantly
- Set reminders for timely payments
By adopting WhatsApp Pay, DEWA has empowered over 1 million customers to take control of utility payments and account management at their convenience.
Customers appreciate the ability to pay bills effortlessly amidst busy schedules. WhatsApp Pay’s ease of use and universal access make it a game-changer for the bill payment experience.
Frequently Asked Questions (FAQs)
How else can I pay my utility bill in the emirate?
Apart from WhatsApp, customers can pay DEWA bills through various channels:
- DEWA website – online payment portal
- DEWA smart app – Android & iOS app
- In-person at DEWA customer service centers
- Cash/Cheque deposits at banks listed by DEWA
- Credit card payment over the phone
- Third-party apps like ENBD, Liv., Payit, etc.
However, WhatsApp Pay offers the fastest, most flexible, and convenient way to pay in just a few clicks. It saves the time and effort spent on website login, finding the nearest center, or waiting on calls.
How do I disconnect my water or electricity service?
To disconnect DEWA services for water and electricity, customers must visit a DEWA customer service center personally. Alternatively, they can raise a request over the phone for disconnection. The processes involve submitting an application form and verifying details regarding equipment return and final bill payment.
Unfortunately, WhatsApp support does not cover application submissions for disconnection currently. However, customers can still inquire about disconnection rules and procedures through the DEWA WhatsApp chatbot.
How can new residents learn more about the utility company?
New residents in Dubai can learn all about DEWA services and processes through multiple channels:
- DEWA website FAQs – details about getting connections, billing, payments, etc.
- Brochures available at DEWA centers
- 24/7 call center for answering customer queries
- Social media pages of DEWA for the latest announcements
- WhatsApp chatbot for getting personalized responses
New customers can also subscribe to DEWA newsletters and blogs to stay updated about new services, conservation tips, sector innovations, etc. regularly.
How to reduce the DEWA bill
Customers can cut down their DEWA expenses by making small lifestyle changes and adopting conservation practices such as:
- Switching off non-essential lights and appliances
- Using energy-efficient electronic devices
- Setting thermostat temperatures appropriately
- Running washing machines and dishwashers only when fully loaded
- Taking shorter showers
- Checking forEasyPay in DEWA for faster and easier payments
EasyPay in DEWA for faster and easier payments
EasyPay is a DEWA initiative that enables automatic bill payment through standing instructions. Customers can set up EasyPay through the DEWA website or smart app to pay bills without repetitive manual payments each month.
With EasyPay, the bill amount gets automatically deducted from a linked credit card every month on the due date. Customers receive an SMS notification after the deduction.
EasyPay also works for other DEWA services like paying housing fee deposits, EV Green Charger bills, meter testing fees, etc. It saves customers the hassle of cash/cheque payments or visiting centers for miscellaneous DEWA payments.
Customers appreciate EasyPay for enabling automated, on-time payments. It requires minimal setup while offering maximum convenience through standing instructions. By easing payment processes, EasyPay helps DEWA achieve higher customer satisfaction.
Conclusion
Paying utility bills through WhatsApp has been a game-changing innovation by DEWA. Customers across Dubai have welcomed the ability to manage electricity and water payments more easily via an app that is part of their daily lives.
WhatsApp Pay allows customers to check monthly consumption, receive reminders, make card payments securely, and get instant confirmation.
Adapting digital payment technologies can enhance customer experience and satisfaction levels tremendously. DEWA’s adoption of WhatsApp Pay and EasyPay are shining examples of how utilities worldwide can leverage technology to serve consumers in the digital age better.
UAE National Day on December 2nd commemorates the formation of Read more
Dubai has a unique parking system that caters to the Read more
Once you know the dialing procedure, it is easy to Read more
Applying for a Saudi visa from Dubai can seem complicated, Read more
