Dubai offers many options for home internet services, catering to a wide range of needs and budgets. The two major service providers in the city are Etisalat and Du, both offering many packages.
Etisalat’s offerings range from the Al Shamil broadband connection to the comprehensive eLife internet package, which includes landline, television, and internet services. Du’s home internet plans include du Home Starter, du Home Basic Promo, and more.
Top Internet Packages in Dubai
The cost of a basic home internet package in Dubai varies depending on the connection speed. Customers can choose between a broadband connection or internet and TV services. The prices of these packages also contribute to the overall cost of living in Dubai.
Customers must visit the nearest Etisalat or Du service center to subscribe to these services. The application process typically takes around a week, and applicants must be Dubai residents. For Du’s home internet deals, subscribers must be at least 21.
If under 21, they can still subscribe by providing a No Objection Certificate (NOC) from someone at least 21 and agree to be responsible for the internet account.
Etisalat Internet Packages
Etisalat internet packages are as follows:
| Internet Package | Speed | TV Inclusions | Monthly Price (AED) | Contract Length (Months) |
| eLife Lite 100 | 100 Mbps | Included | 749 | 12 |
| eLife Lite 50 | 50 Mbps | Included | 599 | 12 |
| eLife Lite 25 | 25 Mbps | Included | 399 | 12 |
| eLife Lite 12 | 12 Mbps | Included | 299 | 12 |
| eLife Entertainment | 100 Mbps | OSN Premium | 569 | 24 |
| eLife Sports | 100 Mbps | 120+ Sports | 435 | 24 |
| eLife Family | 100 Mbps | 150+ FTA | 359 | 24 |
| Unlimited Entertainment | 500 Mbps | 236+ Premium | 599 | 24 |
| Unlimited Sports | 500 Mbps | 262+ Sports | 465 | 24 |
| Unlimited Starter | 250 Mbps | 187+ HD | 389 | 24 |
| Ultra Fusion | 1 Gbps | 300+ HD | 815 | 24 |
| Ultra Sports | 750 Mbps | 262+ HD | 515 | 24 |
| Ultra Entertainment | 750 Mbps | 236+ HD | 639 | 24 |
| Ultra Starter | 500 Mbps | 187+ HD | 299 | 24 |
Note: The figures have been taken from the official Etisalat website.
Du Internet Packages
| Internet Package | Speed | TV Inclusions | Monthly Price (AED) | Contract Length (Months) |
| Du Home Starter | 500 Mbps | OSN+ | 272 | 24 |
| Du Home Basic | 800 Mbps | Included | 349 | 24 |
| Du Home Advanced | 1 Gbps | Included | 404 | 24 |
| Du Home Ultimate | 1 Gbps | Included (Premium TV, Entertainment Pack, Ultimate Pack, Essential TV) | 804 | 24 |
Note: The figures have been taken from the official Du website.
How to Pay Internet Bill in Dubai
Internet subscription services and payment management is simple. Visiting the official website and registering, customers can check and pay their bills through credit or debit card. And there are apps for Etisalat and Du that allow users to manage account or make payment.
Documents for Internet Connection
To sign up for these internet packages, customers must provide a valid UAE residence visa, Emirates ID, and copies of both documents. For du packages specifically, customers must also provide their Ejari tenancy contract or a title deed with their name and address.
Transferring Your Internet Service to a New Home
Transferring internet services to a new home is also possible with both providers. However, customers should know potential transfer fees and additional costs if extra wiring is needed.
Canceling Your Dubai Internet Connection
Customers should contact their provider directly if they wish to cancel their internet connection. Providers usually require a notice period of one month. It’s also important to note that breaking contracts might result in early cancellation fees.
Dubai offers various flexible internet packages to suit different needs and budgets. Being well-informed about the available options can help residents make decisions that best fit their requirements.
