Temu is the online marketplace that became an overnight sensation in 2022 due to its insanely low prices, diversity of goods, and sales. Temu offers a wide range of products, including apparel, toys, electronic devices, and medical products. It also attracts its customers with a catchy slogan, Shop like a billionaire, making them feel that they are getting luxury-level offers at a much cheaper cost.
On the homepage of Temu, there is a promise of additional benefits as a customer, such as 90 days of free returns, to inspire even more confidence in the customer. However, there have been serious concerns regarding the credibility, quality of products, and ethical standards of the platform as it gains popularity. Now, Temu users are deciding to delete their accounts, and it is a simple process.
Temu’s rapid rise is not without controversy. Better Business Bureau (BBB) has given Temu a B- rating due to more than 4,000 customer complaints. BBB has not accredited the platform; therefore, it has not passed the vetting system of the organization that checks the transparency level, fair advertising, and customer data protection.
More troubling are ethical concerns tied to forced labor. According to a 2023 report by the U.S. House Select Committee on the Chinese Communist Party, Temu may have provided a platform to suppliers engaged in forced labor that violated the Uyghur Forced Labor Prevention Act (UFLPA). Temu responded by stating that it is not directly since it is not the importer of record for goods sold on its site. However, this explanation has done little to ease public concern.
Common Customer Complaints
In addition to ethical concerns, many users complain about the quality and accuracy of the products. Complaints include:
- Wrong items delivered
- Products not matching descriptions
- Unusually long shipping times
- Orders canceled without notice
The low prices of a platform may be tempting, but these factors tend to attract some extra expenses, wasted time, and unhappy customers.
How to Delete Your Temu Account
If you have already made a decision not to shop in Temu anymore, as it is not worth the risk, here is how to permanently delete your account:
On the Website
- Log in to your Temu account.
- Go to “Orders & Account”.
- Navigate to “Account Security”.
- Click “Delete Your Temu Account”.
- Select the option to delete permanently.
- Provide a reason, and confirm.
On the Mobile App
- Open the Temu app.
- Tap on the “You” tab.
- Go to “Settings” > “Account Security”.
- Choose “Delete Your Temu Account” and follow the instructions.
After you confirm the deletion, Temu will log you out and delete your account in seven days.
Temu offers are tempting, yet there are little surprises behind any such deals- low quality of the products or even ethical misconduct. Due to this increased awareness of how and where to spend their money, consumers are opting to take a step away of any of the platforms that do not maintain basic levels of quality, accountability, and ethics.
