How to Get a Refund for Game & DLC On Steam

The world of gaming is thrilling, providing an immersive escape into fantastical lands, epic battles, and intricate storylines. However, sometimes a game simply doesn’t meet our expectations, or we may accidentally make a purchase we didn’t intend to. In such cases, knowing how to get a refund on a platform like Steam can be a lifesaver.

This blog post will guide you through the process of requesting a refund on Steam, helping you understand their policies, and providing a step-by-step guide to facilitate your refund request.

What is Steam?

Steam is a popular online platform developed by Valve Corporation that allows users to buy, play, discuss, and create video games. With thousands of games across various genres, it serves as a digital distribution platform providing gamers with a convenient way to access and manage their favorite games.

Benefits of using Steam for Games and DLC

Steam is much more than just a marketplace for games. It provides a comprehensive suite of services including automatic updates, multiplayer gaming, video streaming, and social networking services. Additionally, it also offers users the option to download user-generated content and community-created mods for games, expanding the possibilities and enhancing the gaming experience.

Steam’s Refund Policy

Steam’s refund policy is designed to protect consumers from unsatisfactory purchases. According to the policy, Valve will issue a refund for any reason if the request is made within 14 days of purchase and the game has been played for less than two hours. This applies not only to games but also to downloadable content (DLC) and other software applications on the Steam store.

Specific conditions for refund

While the overarching policy is simple, there are specific conditions applicable to different types of purchases. For instance, DLC can be refunded within 14 days of purchase if the underlying game has been played for less than two hours since the DLC was purchased and the DLC hasn’t been consumed, modified, or transferred. Similarly, in-game purchases made within Valve-developed games can be refunded within 48 hours of purchase, provided the item hasn’t been consumed, modified, or transferred.

Exceptional cases

There are a few exceptions to the refund policy. For example, certain third-party DLCs that irreversibly alter game characters might not be eligible for refunds. Similarly, video content, like movies or series, is generally non-refundable unless bundled with other refundable content. Also, purchases made outside of Steam, such as CD keys or Steam wallet cards bought from third parties, cannot be refunded by Valve.

Step-by-Step Guide to Requesting a Refund on Steam

Step 1: Logging into your Steam account

The first step towards getting a refund on Steam is to log into your Steam account. You can do this by opening the Steam client on your computer or by visiting the Steam website and clicking on the ‘login’ option at the top of the page.

Step 2: Navigating to Steam Help

Once logged in, locate the ‘Help’ option in the menu at the top of the page. Click on it and from the drop-down menu, select ‘Steam Support’. This will take you to a page where you can find assistance for various issues, including refund requests.

Step 3: Finding the purchase you want to refund

On the Steam Support page, click on ‘Purchases’ to view all your recent purchases. Locate the purchase that you want to refund. If it doesn’t appear in the recent purchases list, you can use the search bar to find it.

Step 4: Selecting the problem with the product

After selecting the purchase, you’ll be asked to specify the issue you’re facing with the product. You can choose from different options like ‘It’s not what I expected’, or ‘I purchased this by accident’. Your choice doesn’t affect the refund process as Valve offers refunds for any reason, but it helps them understand why users are seeking refunds.

Step 5: Submitting the refund request

The final step involves clicking on the ‘I’d like to request a refund’ option. This will lead you to a form where you’ll need to fill in details like your refund method (either Steam Wallet funds or back to the original payment method) and the reason for the refund. Once you’ve filled out the form, click on ‘Submit request’ to finalize your refund request.

Steam’s Refund Policy for Games Played over Two Hours

Details about the two-hour rule

As per Steam’s policy, games that have been played for more than two hours typically aren’t eligible for refunds. This rule is based on the assumption that two hours is sufficient time for a player to evaluate a game’s features and decide if it meets their expectations.

Instances when the two-hour rule might be flexible

However, there are instances where Valve might be more flexible with this rule. For example, if you’ve played a game for slightly over two hours and experienced significant technical issues or bugs, Valve might consider your refund request. However, these are assessed on a case-by-case basis and aren’t guaranteed.

How to request a refund for games played over two hours

If you wish to seek a refund for a game played over two hours, you can follow the same process as outlined in the step-by-step guide above. In the reason for the refund, clearly state why you’re requesting a refund despite exceeding the two-hour playtime limit. Be honest and concise about any issues you face during gameplay.

How to Refund a Gift on Steam

Steam’s gift refund policy

Steam’s refund policy also covers gifted games. Unredeemed gifts can be refunded within the standard 14-day/two-hour window. If a gift has been redeemed, the recipient can initiate a refund under the same conditions. The funds used to purchase the gift will be returned to the original purchaser.

Steps to refund a gifted game

To refund a gifted game, the recipient needs to log into their Steam account, navigate to Steam Support, and find the gifted game in their purchases. They can then select the issue with the product and opt to request a refund, following the same steps as outlined in the step-by-step guide above.


In this guide, we’ve explored the ins and outs of Steam’s refund policy, including its specific conditions and exceptions. We’ve provided a detailed step-by-step guide on how to request a refund for games, DLC, and gifts, and discussed instances where the two-hour rule might be flexible. With this knowledge, you’ll be well-equipped to navigate the refund process on Steam.

To reduce your chances of needing a refund in the future, do some research before making a purchase. Read game reviews, watch gameplay videos, and ensure your PC meets the hardware requirements for the game. If the game offers a demo, try it out before buying. Lastly, double-check your cart before finalizing the purchase to avoid accidental buys.

Steam’s refund policy reflects their commitment to customer satisfaction. While nobody wants to end up disliking a game they’ve purchased, it’s comforting to know that if you do, Steam has a straightforward process for getting your money back.

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