When setting up utility services with the Dubai Electricity and Water Authority (DEWA) in Dubai, customers are required to pay a refundable deposit. If you are moving out of your Dubai accommodation, you can request to have this DEWA deposit amount refunded to you through a simple online process.
The DEWA deposit amount varies depending on your type of accommodation and number of bedrooms. For instance, for a 2-bedroom apartment, it is typically AED 2,000.
- You have settled all outstanding utility bills
- You have vacated the property with the DEWA connection
- Your contact details like email and mobile number are updated in your DEWA account
Once you fulfill these criteria, getting your DEWA deposit refunded is a quick and simple process that can be done entirely online via the DEWA website.
You have the option to receive the refund directly to your bank account, via cheque or cash pickup. The time taken usually ranges from 3 to 6 working days depending on your selected mode.
How to Request a DEWA Deposit Refund
- Open the DEWA website and log in to your online account dashboard using your credentials.
- Once logged in, your dashboard will open with all services and outstanding bills visible.
- From the dashboard, look for the billing section on the top menu.
- Click on “Billing” and select “Request for Refund” from the dropdown options.
- Alternatively, some account dashboards have a dedicated “Refunds” tab that can be directly accessed.
- On the refund form, you need to first select which bank account or medium you want the refund amount to be sent to. There are generally three options:
- IBAN Bank Transfer – For transfers to UAE bank accounts
- Western Union Money Transfer – For overseas transfers or cash pickup
- Cheque Payment – Hard copy cheque that can be deposited
- Based on your selection, you must provide relevant details like bank account number, Western Union agent location, cheque delivery address, etc.
- DEWA will send a one-time password (OTP) to verify and authorize the refund request.
- Once you have entered the correct OTP, the refund request is registered by DEWA and you will get a confirmation message displaying the reference number.
- Within 3 to 6 working days, the refund amount should be reflected in your chosen bank account, Western Union agent location.
Frequently Asked Questions (FAQs)
What are the criteria for requesting a DEWA deposit refund?
The main requirements are:
- There are no outstanding DEWA bills or dues on the connection
- Closure of DEWA account after vacating the premises
- Updated email address and mobile number on file
What are the options for receiving the refund amount?
You can get the deposit money through bank transfer to a UAE account, cash payout from any Western Union branch globally, or as a cheque delivered to your specified address.
Can the refund be collected from a different city or country?
Yes, global cash pickup is available if you select the Western Union option during refund request placement. So whether you have relocated to a different emirate or are flying back to your home country, the money can still be collected over the counter upon showing the MTCN.
Conclusion
As long as your contacts are updated and linked properly, the online steps are very simple. Within less than a week, your refundable deposit amount is sent directly to an accessible location of your choice.
