To change the mobile number on your Emirates ID, you will need to reach out to the ICP. Here’s a step-by-step guide:
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Who Should Update Their Emirates ID Mobile Number?
- If you cannot access the number on record anymore
- If you have a new mobile number
- If online verification is required with Emirates ID
Method 1: For Users Without an ICP Online Account
If you do not have an ICP online account, follow these steps:
Step 1: Enter Your Request Details
- Go to the ICP online portal.
- Select your Nationality and File Type (Residency).
- Choose either File Number or Identity Number (Emirates ID).
- Enter your Passport Number, Full Name (English & Arabic), Date of Birth, and Last Entry Date.
- Now, enter your Email Address and Current Registered Mobile Number.
- Enter your New Mobile Number.
- Complete the Captcha Verification.
- Now, submit the form.
Step 2: Review Application
- Verify your details before proceeding.
Step 3: Make Payment
- Pay the service fee of Dh151.40 via the payment portal.
- Once completed, you will receive a confirmation.
Method 2: For Users with an Existing ICP Online Account
If you already have an ICP account, follow these steps:
- Visit smartservices.icp.gov.ae.
- Log in using UAE Pass or your ICP account.
- Select your Residency Visa Department.
- Under Modules, choose Other Services > Update Personal Information.
- Select Edit Mobile Number.
- Enter the new number, and verify it via OTP.
- Review the details and proceed to payment.
- Once paid, you will receive a confirmation.
Cost
| Service | Fee (AED) |
|---|---|
| E-service Fees | 29.40 |
| ICP Fees | 122.00 |
| Total (incl. VAT) | 151.40 |
For assistance, contact ICP’s 24×7 helpline: 600 522222.
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