Aga Khan University Hospital Pioneers Patient Services with New WhatsApp Channel

Aga Khan University Hospital (AKUH) in Pakistan has officially launched its WhatsApp channel. This innovative platform is designed to provide patients with easy access to a broad spectrum of hospital services, ensuring a swift and timely response.

The introduction of this new communication channel underscores AKUH’s dedication to enhancing the patient experience by harnessing the power of technology. It aims to facilitate seamless communication between patients and the hospital as they seek care or information related to their treatment. This initiative is a testament to AKUH’s commitment to superior customer service and its ongoing efforts to make the patient and their family’s journey as smooth as possible.

The launch ceremony took place at the Aga Khan University Hospital Contact Centre on Wednesday, 12 July 2023. Dr. Farhat Abbas, the Interim CEO of AKUH Health Services in Pakistan, expressed his deep satisfaction with this initiative. He underscored its potential to transform how patients interact with hospital services and access necessary information.

Dr. Abbas highlighted accessibility as one of the four fundamental principles of AKUH, alongside Quality, Relevance, and Impact. The launch of the WhatsApp channel marks a new era of convenience and access for patients. He also emphasized the hospital’s commitment to geographical accessibility, with its presence in over 130 cities across Pakistan.

Furthermore, Dr. Abbas shed light on the institution’s dedication to financial accessibility through an extensive patient welfare programme. In the previous year alone, the programme provided support worth Rs. 433 crores to over 1.1 million individuals, reaffirming the hospital’s steadfast commitment to making healthcare services accessible to all, irrespective of their ability to pay.

The AKUH WhatsApp messaging service offers patients convenient features such as booking appointments, accessing appointment details and reports, getting quick answers to questions, staying updated on health packages and disease information, locating facilities, and scheduling Home Health Services. It allows patients to manage their healthcare access needs conveniently from anywhere, at any time.

This new communication channel ensures personalized attention to patients, fostering a smoother one-on-one experience. The user-friendly interface of the platform ensures that both new and frequent WhatsApp users can navigate AKUH’s services seamlessly.

An intriguing feature of the AKUH WhatsApp channel is its integration with GPT AI, a powerful tool that generates human-like responses in a conversational manner. Despite the limitations of evolving technology, GPT AI can intelligently answer questions for patients and their family members, simplifying their understanding of their disease and treatment.

AKUH places great importance on privacy and security. The WhatsApp messaging service benefits from the encryption system on WhatsApp’s private messaging, ensuring that patients can share their personal and sensitive medical information with confidence and utmost security.

Patients can now connect with AKUH on WhatsApp at +92-21-111-911-911 and experience the convenience and enhanced care that AKUH’s WhatsApp channel brings.


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