Losing a phone, wallet, passport, or valuable item can be stressful. In Dubai, the police have a great Lost and Found system that helps recover lost possessions. Many tourists and residents have successfully recovered expensive watches, jewellery, and cash even after a year.
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How to Report a Lost Item in Dubai
First, retrace your steps to try and find the item you lost. If you cannot locate it, request a Lost Certificate through the Dubai Police app or a Smart Police Station (SPS).
Step 1: Open the Dubai Police App
- Open the Dubai Police app on iOS or Android.
- Tap on Services at the bottom of the screen.
- Select Lost Certificate.
Step 2: Enter Your Details
- Enter your ID number and email address.
- If you are a visitor, enter your passport number, date of birth, nationality, and email address.
Step 3: Describe the Lost Item
- Select the type of item.
- Choose the category (e.g., Jewellery) and sub-category (e.g., Ring, Necklace).
- Upload an image of the lost item (if available).
Step 4: Enter the Date & Location
- Enter the date and time when the item was lost.
- Pin the location on the map and enter a brief description.
Step 5: Submit & Pay the Fee
- Complete the captcha verification.
- Submit the application.
- Pay the service fee via credit or debit card.
- You will receive a transaction number for follow-up.
- The Lost Certificate and payment receipt will be sent via email.
Cost of Applying for a Lost Certificate
| Service | Fee (in AED) |
|---|---|
| Lost Certificate Service Fee | 50 |
| Knowledge & Innovation Fee | 20 |
| Additional Fee (SPS Application) | 100 |
How Long Does It Take to Retrieve a Lost Item?
Dubai Police may return lost items quickly, depending on the case. Sometimes, it takes minutes or hours.
Report the Lost Item in Other Ways
- Go to the nearest Smart Police Station (SPS) to report.
- Call the Dubai Police hotline at (901) for help.
Doing these things will make you more likely to get your lost items back quickly. Dubai Police work hard for the people and visitors here.
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