Paying utility bills can often be a tedious and time-consuming task. However, with the SEWA (Sharjah Electricity, Water and Gas Authority) e-services portal, residents of Sharjah can now pay their electricity, water, and gas bills with just a few clicks.
SEWA is a government organization that provides electricity, water, and piped natural gas to all residents and businesses in the emirate of Sharjah. SEWA operates under the leadership of His Excellency Saeed Sultan Al Suwaidi.
In addition to generating and distributing utilities across the emirate, SEWA also offers various other services including:
- New utility connections
- Disconnections
- Meter readings
- Bill payments
- Troubleshooting and customer support
Customers can access these services either through SEWA’s website, or mobile app or by visiting one of their customer service centers located across Sharjah.
Services Provided by SEWA
SEWA is responsible for providing electricity, water, and piped natural gas to the residents and businesses of Sharjah. Some facts about SEWA’s services are:
- Over 560,000 electricity connections
- Over 490,000 water connections
- Over 150,000 gas connections
To provide these utilities across the emirate, SEWA operates multiple power plants, desalination plants, electrical substations, water reservoirs and pumping stations, and gas regulating stations.
In addition to keeping the lights on and the taps running, SEWA also focuses on providing exceptional customer service through various channels such as:
- Website & Mobile App: Self-service account management and payments
- Call Center: For inquiries, complaints, and emergency reporting
- Customer Service Centers: Located across Sharjah
- Authorized Payment Centers: Banks, Etisalat, etc.
SEWA E-Services
In recent years, SEWA has invested heavily in developing digital platforms and channels to better serve customers. SEWA’s e-services are:
Online Account Management
Through SEWA’s website and mobile app, customers can easily:
- View and download bills
- Make online payments
- Update account information
- Track electricity, water, and gas usage
Other Online Services
In addition to account management, SEWA’s digital platforms also allow customers to:
- Apply for new connections or disconnections
- Report meter readings
- Report technical issues or complaints
- Calculate estimated utility costs
- Request gas conversion for their property
SEWA Smart App
SEWA’s smart app offers all the same services along with a few added features such as:
- Secure online payments via credit card
- Find the nearest SEWA service center
- Directly report issues by adding photos or location
- Receive news and announcements from SEWA
How to Pay Using SEWA E-Services Portal
Paying your bills through the SEWA e-services portal is a quick and convenient process. There are two main options:
Guest Payment
- Visit the SEWA E-Services Portal
- Click on “ePay”
- Select “Bill Payment” under “Payment without Login”
- Enter your 7-digit SEWA account number
- Verify account details shown
- Enter the amount to pay
- Select payment method
- Enter credit card details and billing info
- Review payment details
- Click “Pay”
Registered Account Holder
- Visit the SEWA E-Services Portal
- Login to your account
- Click on “My Bills”
- Select the bill to pay
- Choose payment method
- Enter payment details
- Review payment info
- Click “Pay”
Ensure your credit/debit card is valid before paying online. The minimum payment is AED 10. Payment receipts are available in your account history after logging in.
FrequentlyAsked Questions (FAQs)
Is it safe to pay my SEWA bills online?
Yes, SEWA’s online payment portal is extremely safe and secure. It uses encryption technology to protect your data and prevent any unauthorized access.
How can I get receipts for my SEWA online payments?
Once you log in to your SEWA account, you can view and download payment receipts from your payment history.
What if I face technical issues on the payment portal?
If you face any errors or technical glitches, contact the SEWA Call Center at 600566665 for assistance.
Are there any special requirements to pay bills online?
The main requirements are a valid credit/debit card and your 7-digit SEWA account number. As long as you have those two things, you can pay your bills easily online.
Can I use any credit card or does it have to be from a UAE bank?
You can use international credit cards as well. However, ensure your card is enabled for online payments before processing the transaction.
Conclusion
Paying utility bills online using SEWA’s e-services portal is undoubtedly the most convenient option for customers in Sharjah.
By offering a user-friendly platform accessible 24×7, SEWA has transformed the bill payment experience to one that takes just minutes without having to visit service centers.
So whether you choose the guest payment method or register for an online account, you can enjoy swift, secure, and streamlined payments.
With the ability to not just pay bills but also track usage, register complaints, and more, SEWA’s digital services usher in a new era of tech-enabled convenience.
