In United Arab Emirates (UAE) labor rights are protected by various laws and regulations. The Ministry of Human Resources and Emiratisation (MoHRE) and the Dubai Police are two key entities that handle labor complaints in Dubai. This article provides a comprehensive guide on how to file a labor complaint in Dubai, detailing the process, eligibility, and circumstances that may necessitate such action.
Understanding Your Rights
Whether you are a citizen of a GCC country, a resident of the UAE, or a visitor, you have the right to seek redress for issues related to working conditions, wages, and labor accommodations. A toxic work environment can negatively impact your mental and physical health. As an employee, you have the right to file labor complaints against individuals, companies, or institutions associated with your workplace.
When to File a Labor Complaint
There are several situations where you might need to file a labor complaint. These include lack of a safe and secure working environment, denial of annual leaves and public holidays, delays in salary payment, denial of maternity leave, passport withholding by the employer, excessive working hours, non-payment of end-of-service gratuity, and lack of a 30-day grace period post contract termination.
Filing a Labor Complaint via Dubai Police
You can file a labor complaint through the official Dubai Police website or app, or by dialing 901 to reach their call center. You can also visit any Smart Police Station or approach the General Department of Human Rights for assistance. To file a complaint, you will need your Emirates ID number, a valid email address, mobile phone number, and details of the complaint.
Filing a Labor Complaint via MoHRE
The MoHRE has a straightforward process for lodging labor complaints. You can reach out to the MoHRE Call Centre at 80060 or use the MOHRE online complaint service available on their official website or mobile app. Once a complaint is received, the department conducts an investigation, facilitates communication between the involved parties, and tries to settle the dispute.
Tracking Your Labor Complaint
You can easily track the status of your MoHRE complaint by navigating to the MoHRE Services section on the official portal and entering your Complaint Reference Number. Alternatively, you can use the MoHRE app or contact the call center.
Proceedings in Labour Courts
If a labor complaint escalates to the Labour Court, there are certain steps that must be followed. The complaint must be registered with the appropriate court within 14 days from the date the referral to the judiciary was approved. The employee must not work for another employer without first obtaining a temporary work permit from the ministry. If the labor case is ongoing, the employee must apply for a temporary work permit with a new employer, unless the employer has reported them as absent.
Knowing your rights and understanding the process of filing a labor complaint in Dubai is crucial for ensuring fair treatment in the workplace. By following the steps outlined above, you can effectively lodge a complaint and seek redress for any labor-related issues you may be facing.