PayPal is one of the most popular online payment systems in the world, however, problems may arise from time to time, and you may discover that PayPal isn’t working properly. If you’re having problems with PayPal, here are some frequent problems and solutions.
Setting up your PayPal account correctly is one of the best ways to ensure that everything runs smoothly. If you haven’t already created an account or haven’t validated an existing one, follow our PayPal setup procedure.
Why Is PayPal Not Working?
There are several reasons why PayPal may not be working properly. The site may be offline, or you could have an unverified account or insufficient funds in your account. It’s also possible that you haven’t validated your bank account or credit card. Fortunately, there are simple solutions to common PayPal issues.
How to Troubleshoot PayPal Issues
To identify and solve your problem, use the troubleshooting methods below.
Check to check if PayPal is unavailable. If you can use other online websites and services, visit the PayPal status page to see whether or not PayPal’s features are working. Alternatively, use a website that checks uptime, such as DownDetector, Down for Everyone, or JustMe. They will notify you if there is a problem with PayPal or if the problem is on your end.
Confirm your banking information. If PayPal is operating well for others, the issue may be that the service has not yet confirmed your bank account, and PayPal cannot yet authorize your transactions. Visit PayPal Help Center and follow the instructions to validate your bank account.
Confirm your payment card information. If you use a credit or debit card to make a PayPal payment, you may be required to verify the card before PayPal will accept it. PayPal provides detailed steps for validating a credit or debit card connected to your account.
Try a different payment method. The issue might be with your credit card. When making the payment, try using a different card or bank account in your PayPal account. If it passes through, you’ve found the issue.
Make use of your PayPal balance. If you’re having problems with card or bank payments, using money from your PayPal balance instead might often allow PayPal to operate again. To add funds to your PayPal account, go to Wallet > Add Money and follow the on-screen steps to transfer funds from your bank account to PayPal.
Use a familiar device to complete the transaction. If you have a device or system that has previously successfully made PayPal payments, try it again. Because you’re using a new device to access the service, PayPal may believe you’re not the account’s original owner.
Change your web browser. Specific browsers may bring about issues with online services. If Chrome isn’t working for you, try Firefox. If it doesn’t work, try Safari, Edge, Opera, or another browser.
Turn off your VPN. If you use a VPN or proxy service to hide your identity, disable it for this transaction. PayPal may be thrown off by your masked location.
If nothing else works, contact PayPal support. There is a variety of troubleshooting information available here, as well as online chat help and a phone number to contact. Be persistent, and you’ll solve your situation.
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