Ufone 4G has unveiled its latest digital innovation – the ‘U BOT’ WhatsApp Chatbot. This futuristic tool is designed to provide instant and hassle-free facilitation to its users.
The introduction of ‘U BOT’ marks a milestone in Ufone 4G’s ongoing efforts to prioritize user experience. By simply sending a message saying ‘Hi’ to the number 0331 1333100 on WhatsApp, customers can now access a range of personalized services without enduring the wait times associated with traditional helpline calls.
‘U BOT’ offers an array of functionalities including complaint registration, feedback submission, bundle subscriptions, account top-ups, and checking account details.
The chatbot also supports bilingual communication, allowing users to converse in either Urdu or English, catering to a wider audience with ease.
Moreover, regular users of ‘U BOT’ stand to gain exclusive benefits such as discounted offers and surprise giveaways, adding value to the customer experience.
This initiative not only empowers users but also streamlines the company’s customer care operations, enabling the reallocation of resources to further enhance customer satisfaction.
