How to Fix 'We Are Aware That There Is an Issue With Accessing Roblox' Error

The ‘We are aware that there is an issue with accessing Roblox’ error is a common problem that many Roblox users encounter.

There are some causes for this error, including server outages, internet connectivity problems, needing to clear cache files, or issues with the Roblox app installation itself.

Regardless of the specific trigger, being faced with this error can be frustrating for eager Roblox players. It interrupts their ability to enjoy playing games and interacting in the Roblox metaverse.

Understanding why this error may appear and the techniques to resolve it will equip users to get back into Roblox as smoothly as possible when issues pop up.

Highlights show

Check Internet Connection

One of the most common triggers for the ‘We are aware…’ Roblox error is an unstable or weak internet connection. Roblox requires consistent internet access to transmit data between the servers and the user’s device when loading games and worlds.

Issues like temporary Wi-Fi disconnections, using mobile data with poor signals, bandwidth restrictions, or using a VPN/proxy can all impact the stability of that connection.

Players aiming to resolve or avoid this error should first check their internet connectivity. Indicators of an unstable connection include slow load times, buffering issues with streaming sites/videos, or connection drops.

If an unstable internet connection seems the likely culprit behind the Roblox access error, some helpful troubleshooting steps include:

Restarting the router and modems
Checking for interference issues if on Wi-Fi
Testing the connection speed via speed test sites
Updating network adapter drivers if speeds are still low
Switching from Wi-Fi to ethernet for a direct, faster connection
Trying a different network to compare connection performances

Addressing internet connectivity first prevents mistakenly pursuing other complicated solutions when the root cause is simply an underlying network issue. Smoothing out the internet functionality leads to a seamless experience loading into Roblox games.

Reinstall Roblox App

If background connectivity tests show no detectable internet issues, troubleshooting efforts should move to the Roblox platform itself. In some cases, the ‘We are aware…’ error can stem from small application errors that corrupt certain files or settings.

Reinstalling the Roblox app gives you a clean slate by overriding any corrupted data or buggy updates that may be interfering with connectivity. Follow these steps:

Back up any saved Roblox data you wish to keep
Uninstall the Roblox app/game via your device’s add/remove programs menu
Restart the device fully after uninstalling to clear the memory
Re-download a fresh Roblox installer from the official website
Run through new installation prompts to re-add Roblox
Log back into your account and check if the error persists

Upon opening the newly installed Roblox application, attempt loading one of your games. If no error message appears and you can access experiences normally, then the reinstall resolves the issue.

However, if the “We are aware…” prompt still appears, further troubleshooting is required, as reinstallation did not address the root cause. Continuing to clear cache files or check server status would be the next logical step before seeking additional help via Roblox customer support.

Check Roblox Servers

While client-side connectivity and app performance certainly can trigger the access error, server-side issues on Roblox’s end can also be the culprit. With over 200 million global users pinging the platform daily, even short server outages or downtimes can ripple out and prevent some users from getting through.

On hectic days when player traffic is spiking, the Roblox architecture may struggle to handle peak demand. Server resources like cloud computing capacity, data bandwidth, or database transactions can become overwhelmed and essentially cause Roblox to be inaccessible for a period.

Server outages are usually resolved within an hour max, but when they do strike, there is unfortunately little that individual users can do besides wait it out patiently. Checking server status pages at least informs you that global engineers are actively working on widespread issues.

When you receive the ‘We are aware…’ error, it’s advisable to cross-reference whether servers are down through sites like:

Downdetector’s Roblox user-reported outage map
The Roblox System Status site shows operational metrics
The Roblox Twitter account posting updates

Monitoring these sites will reveal if high error volumes, service degradation, or outages are occurring globally across Roblox in real time. If so, continuing to attempt to access Roblox will be futile until functionality is restored.

While waiting, following Roblox’s progress restoring servers keeps you informed until the ‘We are aware…’ error eventually resol

resolves for all users. Patience and awareness of server issues avoid wasted troubleshooting when access disruptions are unavoidable growing pains for the rapidly expanding Roblox universe.

Clear Cache Files

Aside from large-scale server outages, another less obvious factor for the ‘We are aware…’ error is overfilled cache files accumulating outdated data on your device. Cache helps load Roblox faster by temporarily storing game files, but can grow corrupted over time.

Clearing this data forces Roblox to freshly reload all necessary assets rather than relying on problematic cached copies.

Making cache clearing a regular maintenance habit prevents cumulative data corruption that eventually hinders performance. Taking this preventative measure proactively avoids situations where access errors pop up unexpectedly down the road due to overloaded caches.

PC Users

Open Windows File Explorer and enter “%localappdata%\” in the navigation bar
Open the “Roblox” folder, select all files and delete
Browse to C:/Users/[yourname]/AppData/Local and delete the “Roblox” folder
Open the Roblox game to refresh the cache by starting fresh

Mac Users

Click Finder, hit “Go” from the top menu, and choose “Go to Folder”
Type in “/Library/Application Support/Roblox/” and press enter
Select all folders/files shown and move them to the trash
Open Roblox to rebuild cache files

Mobile devices can also clear the Roblox app cache from their system settings menus. With this regular maintenance step, cache inconsistencies become one less factor contributing to connectivity issues like the ‘We are aware…’ error halting access.

Conclusion

For those facing other common Roblox errors or looking to further optimize performance, our comprehensive guides offer fixes and tips across FPS lag, crashing, graphics issues, gameplay bugs, and much more.

With an ever-expanding Roblox multiverse and over 20 million gaming experiences available, the occasional hiccup is inevitable. But armed with the troubleshooting fundamentals and support resources outlined here.

Muqadas Fatima December 27, 2023Updated On: February 8, 2024